wisdom

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I work daily in e-commerce

2018-04-24 09:36:48

After graduating from high school, I got my first job, which is sales. Here I would like to share my opinion

Tools/Materials
1

computer

2

notebook

Methods/Steps
1

This information is taken from experience without authorization

2

When we connect the customer, politely greet him, call him (xx general or teacher) tell him who I am, what I do, introduce my product core knowledge; Time control within 1 minute (language is clear, the sentence should be appropriate).

3

Most customers will say: no need, or hang up; For customers who do not need this kind of customer should quickly tell him the value of the product, and some customers will directly ask the price, in the case of customers who do not understand the value of the product, do not have to say the specific price.

4

When we encounter a customer who scolds us, politely say "Excuse me, goodbye" and hang up; So we must make our hearts strong; Watch some jokes after work.

5

In the conversation, there is an intention to customers, you must use a notebook to do the name of the customer, what industry to do, and then give the information to the customer manager to facilitate the interview with the customer

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